Bookacamp - DSA contact point

DSA contact point and notice-and-action

Bookacamp GmbH operates a hosting service in the sense of the EU Digital Services Act (Regulation (EU) 2022/2065, DSA). On this page you find the contact points and procedures required by Art. 11, 12 and 16 DSA.

Single point of contact for authorities (Art. 11 DSA)

Authorities of the Member States, the Commission and the European Board for Digital Services can contact Bookacamp GmbH for matters related to the DSA at:

Bookacamp GmbH
DSA authority contact
Pestalozzistraße 25
22305 Hamburg
Germany
E-Mail: dsa@bookacamp.de

Languages: German, English

Single point of contact for users and affected persons (Art. 12 DSA)

Users of services hosted by Bookacamp GmbH and affected third parties can contact us at:

E-Mail: dsa@bookacamp.de

Languages: German, English

Notice-and-action mechanism (Art. 16 DSA)

Bookacamp hosts photo galleries and other content on behalf of event operators. If you encounter content that you consider illegal - for instance because it infringes copyright, violates personality rights, discloses personal data unlawfully, or otherwise breaches applicable law - please notify us. Every public photo gallery hosted on the Bookacamp infrastructure provides a Report content link on every individual photo. Alternatively, you can send a notice to dsa@bookacamp.de and include:

a precise URL or identification of the content in question;
a short explanation why you consider the content illegal;
your name and a contact e-mail address (optional, but speeds up the process);
if applicable, a declaration of good faith stating that the information you provide is accurate to your knowledge.

How we react (SLA)

We react to notices in good faith, in a diligent, non-arbitrary and objective manner. The following service levels apply:

Acknowledgement of receipt: within one working day after receiving the notice.
Reaction to manifestly illegal content (incl. CSAM, severe defamation, terrorist content): immediately upon classification, and in any event within 24 hours. In case of suspected criminal offences threatening life or safety, we inform the competent authorities (Art. 18 DSA).
Reaction to content that requires assessment: within five working days. If we need to consult the operator hosting the content, the deadline may be extended once and you will be informed.
Reaction to manifestly unfounded notices: we reserve the right to deprioritise repeated notices that we have already classified as manifestly unfounded.

Every decision is accompanied by a clear statement of reasons sent to the affected operator (Art. 17 DSA) and to the person who submitted the notice, where contact details have been provided.

Terms of service and moderation policy (Art. 14 DSA)

The full terms of service applicable to operators using the Bookacamp platform are available in the legal section linked from the imprint.